What is your refund policy?
Each event organizer sets their own refund and cancellation policies. We encourage customers to first check the vendor’s refund policy prior to contacting customer service. If the organizer has provided their policy, it will be found in Organizer Details section (bottom right) of their event listing. CulinaryLocal does not issue refunds for purchased tickets or for incurred service fees. It is up to the event organizer to issue refunds that comply with their refund and/or cancellation policy.
You have several options for requesting a refund:
- Send the organizer an email using the [Contact Event Host] link on the bottom right of the event listing.
- Go to the “Contact Us” page and complete the short form. Be sure to include “Request a refund” as the subject matter. Your request will be relayed to the organizer for review.
When contacting customer service for a refund, please include the organizer’s business name, your order number, the title of the event and why you are requesting a refund.
Please allow 3 business days for the event organizer to respond. Should the request comply with the organizer’s refund policy, the event organizer will process the refund. We ask that you wait up to 5 business days for any funds to appear in your bank account.